Return & Refund Policy

We take pride in the quality of our products. If something is wrong with your order — damaged, wrong item, or missing — we will sort it out quickly.

When Can You Return?

Return is accepted in the following cases:

•       Product received is damaged or broken

•       Wrong product was delivered

•       Product is expired or tampered

•       Item is missing from your order

•       Product packaging is leaking or torn

Return is NOT accepted in the following cases:

•       Product has been used or opened

•       Return request made after 7 days of delivery

•       You changed your mind after delivery

•       Product damaged due to improper use or storage

•       Natural variation in smell or colour (this is normal for natural products)

How to Raise a Return Request

1.     Contact us within 7 days of receiving your order. Share your order number.

2.     Send a clear photo or short video showing the issue — damaged product, wrong item, etc.

3.     Our team will review the details within 1–2 working days and get back to you.

4.     If approved, we will arrange a pickup of the product or send a replacement — whichever you prefer.

Refund Process

Once the return is received and verified by our team:

•       Refunds are processed within 5–7 working days

•       Refund will be sent to your original payment method — UPI, bank account, or card

•       For COD orders, refunds are transferred to your bank account via NEFT. Please share your bank details when raising the request.

Note: You will receive an SMS or email when the refund is processed. Bank processing time may add 2–3 extra days depending on your bank.

Replacement Instead of Refund

Yes, you can choose a replacement over a refund. Just let us know when raising your return request. We will send a fresh product at no extra cost, subject to availability.